Privacy Policy – phc247 Online Gaming Philippines

1Overview

phc247 is an online gaming platform built exclusively for players in the Philippines. When you register an account, use any game on the platform, or interact with phc247 in any way, we collect certain personal information in order to operate the service properly and keep your account secure.

This Privacy Policy covers what information we collect, why we need it, how long we keep it, and what your rights are as an account holder. We handle your data with care and only use it for purposes that are directly related to providing and improving the phc247 platform.

If you have questions about how your information is handled, you can reach the phc247 support team through the contact details provided in Section 12 of this policy.

2Information We Collect

The personal information phc247 collects falls into the following categories:

Registration and Identity Information

When you create a phc247 account, we collect your full name, date of birth, email address, mobile number, and the username and password you choose. This information is required to set up your account and verify that you meet the platform's eligibility requirements.

Identity Verification (KYC) Documents

To comply with Know Your Customer requirements and to protect account holders, phc247 may ask you to submit a valid government-issued ID (such as a Philippine passport, SSS ID, PhilSys card, driver's licence, or equivalent), proof of address, and in some cases a selfie or photo for identity confirmation. These documents are used to verify your identity and are not used for any other purpose.

Financial and Transaction Data

We collect records of all deposits, withdrawals, and game transactions associated with your account. This includes transaction amounts in Philippine Peso (PHP), timestamps, payment method type, and transaction reference numbers. We do not store full payment account credentials such as full bank account numbers or e-wallet PINs.

Technical and Device Data

When you access phc247 through a web browser or mobile device, we automatically collect certain technical information, including your IP address, device type, browser version, operating system, and session activity data. This helps us maintain platform security and improve the experience for Filipino users on different devices.

Communications Data

If you contact phc247 support, we keep a record of the communication including messages, timestamps, and any information you provide in connection with your query or complaint.

3How We Collect It

phc247 collects your personal information through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account details.
• Automatically — through cookies, log files, and standard web tracking tools when you browse or use the platform. See Section 9 for more on cookies.
• From third-party payment processors — when processing PHP deposits or withdrawals through Philippine bank transfers or local e-wallets, we may receive confirmation data from those providers to match against your transaction records.
• From identity verification services — where phc247 uses third-party KYC tools to assist with document verification, those providers may return a verification result to phc247. We do not receive or store raw biometric data beyond what is necessary to complete the check.

4How We Use Your Data

phc247 uses the personal information we collect for the following purposes:

phc247 does not use your personal information for unrelated commercial purposes or sell your data to third parties for marketing.

5Sharing Your Information

phc247 does not sell, rent, or trade your personal information. We only share your data with third parties in the following limited circumstances:

• Payment processors — to facilitate PHP deposits and withdrawals through Philippine bank transfers or local e-wallet providers. These providers receive only the minimum information needed to process the transaction.
• Identity verification providers — third-party KYC service providers used to assist with document checks during account verification. These providers operate under confidentiality agreements and are not permitted to use your data for their own purposes.
• Technology and infrastructure partners — hosting, security, and analytics providers who help phc247 operate the platform. These partners process data only on phc247's instructions.
• Legal and regulatory requirements — where phc247 is required by applicable Philippine law or a lawful order to disclose information, we will comply with that obligation.
• Fraud and security investigations — where there is reasonable suspicion of fraud, money laundering, or other unlawful activity, phc247 may share information with relevant authorities as required.

Any third party that processes your data on phc247's behalf is required to handle it securely and only for the purposes specified by phc247.

6Data Security

phc247 takes data security seriously. We apply the following measures to protect your personal information:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the phc247 platform.
• Secure, access-controlled storage of account credentials and KYC documents.
• OTP (one-time password) verification for login and sensitive account actions.
• Regular security reviews of platform infrastructure and access controls.
• Restricted internal access to personal data — only staff who need it for their role can access account information.

While phc247 applies industry-standard security practices, no online platform can guarantee absolute security against all possible threats. You also play a role in protecting your account: use a strong, unique password, never share your login credentials or OTP codes with anyone, and contact phc247 support immediately if you suspect unauthorised access.

7Data Retention

phc247 retains your personal information for as long as your account is active and for a reasonable period after account closure to meet legal, regulatory, and operational obligations.

Transaction records and KYC documents may be retained for a minimum period as required under applicable financial record-keeping rules. After the required retention period has passed and there are no outstanding issues with your account, phc247 will delete or anonymise personal data that is no longer needed.

If you request account closure, phc247 will process the closure and begin the data retention review. You may request confirmation of how long specific data categories will be held after closure by contacting support.

8Your Rights

As a phc247 account holder, you have the following rights in relation to your personal data:

• Right to access — you may request a copy of the personal information phc247 holds about you.
• Right to correction — if any of your personal data held by phc247 is inaccurate or incomplete, you may request that it be corrected.
• Right to deletion — you may request that phc247 delete your personal data, subject to any legal obligations that require us to retain certain records.
• Right to object — you may object to specific uses of your personal data where those uses are not strictly necessary for providing the service.
• Right to data portability — where technically feasible, you may request your personal data in a structured, machine-readable format.

To exercise any of these rights, contact phc247 support using the details in Section 12. We will respond to verified requests within a reasonable timeframe. Note that some requests may be subject to identity verification before we can act on them.

9Cookies

phc247 uses cookies and similar technologies to support the operation of the platform. Cookies are small text files stored on your device when you visit the platform.

Types of cookies we use

• Essential cookies — required for basic platform functionality such as maintaining your login session and keeping your account secure. These cannot be disabled.
• Performance cookies — used to collect anonymised data about how pages are used and how the platform performs, so we can identify and fix issues.
• Functional cookies — used to remember your preferences such as language or display settings within the platform.

phc247 does not use third-party advertising cookies or sell cookie data to advertisers. Most browsers allow you to manage or block cookies through your browser settings. Note that disabling essential cookies may affect your ability to log in or use the platform correctly.

10Minors

phc247 is strictly a 21+ platform. We do not knowingly collect personal information from anyone under 21 years of age. Age verification is part of the registration and KYC process.

If phc247 becomes aware that an account was registered by a person under 21, that account will be closed immediately and any personal data collected in connection with it will be handled in accordance with applicable data protection requirements. If you believe a minor has registered on phc247, please contact support immediately.

11Policy Changes

phc247 may update this Privacy Policy from time to time as the platform evolves or as legal requirements change. When updates are made, the revised policy will be published on this page with an updated date.

For significant changes that materially affect how your data is used, phc247 may notify registered users through in-platform messaging or by email to the address on record. Your continued use of the platform after an update is published will be treated as acceptance of the revised policy.

We encourage you to review this page periodically so you are always aware of how your information is being handled.

12Contact

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a data concern, you can reach the phc247 support team through the platform's in-app support channel after logging in, or through the FAQ page for common queries.

For data-related requests, please include your registered email address and a brief description of your request so we can handle it efficiently. Identity verification may be required before we can act on your request.

You can also visit the FAQ page for answers to common questions about your account and the platform.